Michael Polzin
The person behind the work

Michael Polzin

Regenerative Architect  ·  Founder, Solution Wright Universal & News Wright Universal

A high-school dropout who taught himself technology, built a company that paid people their way out of poverty, then spent a decade handing that ladder to kids. This is the public record, open for inspection.

Open record  ·  updated June 2026

I am not hiding. I stood in those rooms.

The other work on this site argues from evidence and lets the data carry it. I want to hold myself to the same standard. So this page is not a brochure and it is not the place where I argue for someone else. It is mine, and it is checkable.

Transparency and credibility have to stay in balance, and the only way I know to keep them there is to be honest about all of it, the stumbles and the wins together. I dropped out of high school. I finished later through a correspondence course. I was self-taught in technology, and I built a career, and then a company, out of a hobby. None of that is polished. All of it is true. The dates, the awards, and the programs below are matters of public record, written up at the time by reporters I did not control. You do not have to take my word for any of it.

One loop, lived before it was named.

Long before I had language like active inference, I was living the thing UNI describes: a world that felt a size too small, and the slow, stubborn work of widening it, first for myself, then for everyone I could reach.

The start

A rough launch

Grew up in Waukegan, Illinois. Had a hard time in high school and dropped out as a junior, then finished through a correspondence course.

Apprentice

The work that taught the work

Garden Center crews, construction, HVAC, refurbishing copy centers, freelance IT, then a long corporate run at CCH and beyond. Curiosity about how things actually run, learned from the floor up.

2014–2020

Build, then give it back

Founded Leeward Business Advisors in my adopted hometown of Kenosha, grew it, and turned its community work toward kids and local economic growth.

Now

Bigger worlds

UNI, Solution Wright, Collab Wright, and Active Inference Training — the same question at industrial scale: what world is too small, and what is ours to widen? Collaborating with Dr. Alianna Maren and Michael Strike.

What I actually did, grouped for inspection.

Everything here was reported at the time or is documented in my community portfolio. Where a number comes from someone else, I have kept it in their words.

Trade & craft

Before any title, the work itself

  • Before age 9, taking apart toys and putting them back together, often as something new.
  • At 9, fixing my own broken electronics. A house that was not always safe; the workbench was.
  • Taught myself programming on a Texas Instruments TI-99/4A — the early home computer that lived next to the Commodore in plenty of living rooms.
  • Repairing and installing CB radios through my early teens — my first paying technical work.
  • Ages 14–20, seasonal at Gurnee Garden Center in Illinois — where my late friend Barclay and I met.
  • Ages 16–17, sales and customer service in the electronics department at Service Merchandise.
  • A Tandy 1100 FD — the 8088 portable that felt like a large PDA. Used it to dial into BBSes from anywhere with a phone line.
  • Built a 386, later upgraded to a 486 with a math coprocessor. That rig ran OS/2 Warp.
  • Black Hole BBS, running Renegade on OS/2 Warp — six CD-ROMs of files online at once, phone lines always busy. Barclay helped run it.
  • Built and repaired PCs and refurbished CRT monitors on the side throughout.
  • One year as a construction laborer, then a year installing and repairing HVAC.
  • A year at Nationwide Technologies refurbishing complex copy centers.
  • Two years of freelance IT, then into the long corporate run — chronicled in the section below.
Built

Companies and the people in them

  • Leeward Business Advisors — founded it and served as CEO. Grew it from a $500 start to a valuation over $3 million in six years.
  • Grew from three people to more than two dozen employees, with a minimum salary set well above the local poverty line, on purpose, to lift employees and their families out of it.
  • Named to the Inc. 5000 (2019), ranked #1,024 among the fastest-growing privately held companies in America, one of 49 Wisconsin firms that year.
  • Earlier: launched and ran Video Games Cubed, a retail and entertainment business.
  • Earlier: Mountain High Farm in Colorado — egg and poultry delivery, and reclaimed wildfire wood turned into furniture, art, and kitchen goods.
Michael Polzin, CEO of Leeward Business Advisors, at the company's Kenosha office.
From the record
Michael Polzin, CEO of Leeward Business Advisors, at the firm’s 58th Street office in Kenosha. This portrait ran with the September 2018 community profile and again with the August 2019 Inc. 5000 announcement.
Photograph by Bill Siel · Kenosha News · first published September 10, 2018
Youth & education

Handing kids the ladder

  • Hour of Code at KTEC — five consecutive years; we turned one week into a whole month of computer science for K–8.
  • Computer Club — ran for three years, "like a board room, not a classroom"; students designed real-world networks and built PCs for an actual client.
  • Junior Achievement — reengaged the Kenosha County chapter, served on its board, facilitated K–12; a student company I coached donated its profits to the Shalom Center.
  • CyberPatriots — led all-girl teams to place at the state level and ran the only CyberPatriots CyberCamp in Wisconsin.
  • Girl Scouts of Southeast Wisconsin — taught cyber and online safety and introduced girls to technology careers.
A room of small children with hands raised, responding to Michael Polzin, off-camera at right, holding a microphone.
From the record
KTEC students answering during Hour of Code activities. Fifth consecutive year of the program at the school, led by Leeward Business Advisors.
Photograph by Paul Williams · Kenosha News · December 6, 2019, “Decoding AI”
KTEC Computer Science Club students presenting their network design projects.
From the record
KTEC Computer Science Club students presenting capstone network-design projects to Michael Polzin and Leeward engineer Tom Beeson. Ten-week real-world client brief: Prestige Midwest International.
Photograph by Bill Siel · Kenosha News · March 20, 2018 (Terry Flores)
Community & economy

Widening the room for a whole region

  • Founded Harborfest — an annual awards event connecting nonprofits across Racine and Kenosha counties; ran into its fifth year at the Racine Zoo.
  • Start IT — co-built a paid 16-week IT bootcamp with Racine County Workforce Solutions, named RCEDC Workforce Development Project of the Year (2017).
  • Strive Together / Building Our Future — founding member and leadership-table member; represented the community presenting to Steve Ballmer and the Ballmer Foundation.
  • Economic Gardening — certified, trained by the National Center for Economic Gardening and the Edward Lowe Foundation; consulted via UW–Madison Extension; created the "Mind Your Business" growth workshop.
  • Active in the local chamber of commerce and recognized in regional economic development.
Michael Polzin at a podium delivering the Mind Your Business workshop, banners visible behind him.
From the record
Delivering the “Mind Your Business” growth-accelerator workshop, built after Economic Gardening certification with the National Center for Economic Gardening and the Edward Lowe Foundation.
Posted by Startup Kenosha (@StartupKenosha) · November 9, 2018
Harborfest event scene with students and community members visiting a nonprofit exhibitor table.
From the record
Harborfest at the Racine Zoo — nonprofits and community members in the same room. Annual event founded to connect service organizations and amplify their reach across Racine and Kenosha counties.
From the Community Portfolio · archived September 2019
The honest part

Where I started, plainly

  • High-school dropout, junior year; finished by correspondence course. I say this on purpose, especially to kids.
  • Later went back and earned a Bachelor of Arts in Business Management from Cardinal Stritch University. The loop closes when you decide it does.
  • I tell the room about the disruptive student I met who said "I don't think I'm good enough." I disagreed: you can engage a room, you can draw attention, those are real skills. His posture changed.
  • The point of the record is not that I am exceptional. It is that the loop is real, it can be widened, and the difference can be measured.
Now

What I am building today

  • Universal Natural Intelligence (UNI) — the thesis and the labs, taking the loop from a county to a framework anyone can use.
  • Solution Wright Universal — consulting and delivery: turning Active Inference and regenerative systems thinking into work clients can ship.
  • Collab Wright Universal — the collaboration arm, building the partnerships and shared work that the labs can't do alone.
  • Active Inference Training & consulting — teaching the loop directly: free-energy minimization as a working method for teams, not just a paper.
  • Books in active rotation: ORCHESTRATE, Level Up, Run on Rhythm, 2077.
In good company

Collaborators in the current work

  • Dr. Alianna Maren — foundational voice in deep learning theory and active inference; Themesis, Inc. We collaborate on Active Inference training and applied work.
  • Michael Strike — quantum computing strategy and applied work at QComp Solutions. We collaborate on the next-layer compute and decision questions UNI keeps surfacing.
  • The record is open partly because their work deserves the same standard. Collaboration is checkable too.

At scale, in the background, for thirty-five years.

The community work above ran in parallel with a long career in IT operations and incident management for some of the largest enterprises in the country — mostly out of state, mostly under the hood, almost always at 3 a.m. when something critical broke. The numbers and the named programs below are from the public résumé, kept current.

1998 – 2006
Allstate Insurance
Critical Situations Manager
  • Led critical incident management for the IT operations team, owning response and recovery for the systems that core insurance operations ran on.
  • Directed the company's Y2K readiness program — one of the largest defined-scope risk-mitigation efforts in corporate history — delivering high system availability through the transition.
  • Built the team and the processes that drove a measurable reduction in repeat incidents and faster mean time to resolution.
2006 – 2014
Microsoft
Cloud Delivery Executive · Senior IT Operations Consultant
  • Co-developed the Software Update Management consulting workshop that generated over $4 million in revenue in under five years.
  • Led the end-user-computing merger of two major financial institutions into a single cohesive process, with an SCCM deployment managing more than 350,000 endpoints.
  • Directed global 24/7 digital operations centers and major-incident response for enterprise clients, anchored in ITIL incident, problem, and change management.
  • Contributing author to the MOF 4.0 process documents — the Microsoft Operations Framework that ran the playbook for thousands of operations teams worldwide.
  • Delivered cloud-based solutions for large-scale financial-services clients running mission-critical workloads.
2014
Paragon Development Systems
Senior Principal Consultant
  • Led large-scale IT service transitions, overseeing incident management and operational continuity for major clients moving between platforms.
  • Managed the migration of critical IT service functions with no interruption to availability — the bridge year between Microsoft and founding Leeward.
2014 – 2021
Leeward Business Advisors
Founder & Chief Executive Officer
  • Founded the firm from a $500 start; grew it to a valuation over $3 million in six years — an ROI exceeding 40,000% on exit.
  • Built and led the team that delivered major-incident management services to clients across financial services and other regulated sectors.
  • Spearheaded adoption of ITIL best practice across client estates — incident, problem, and change discipline as a deliverable, not a slide.
  • See The Record above for the community and youth programs run from the same desk.
2021 – Present
Action Based Consulting
Senior IT Consultant · Program Delivery Director
  • Led the migration solutioning and feature development that transitioned a major company's customer base from outdated streaming technologies onto a modern, consolidated platform.
  • Served as Program Delivery Director, owning end-to-end execution for programs that crossed multiple Platform Services teams.
  • Ran value mapping, solutioning, Agile scrums, standups, and retrospectives across Business, Operations, Product, and Marketing partners; toolchain across Monday, Confluence, Slack, ServiceNow, and Jira.
  • Mentored embedded project managers and championed Agile maturity — transparency, quality, inclusion treated as one process, not three.
2021 – Present
Solution Wright Universal
Founder & Principal
  • Operating company for the work on this site — the ORCHESTRATE method, the books, the labs, and the publishing pipeline that ships them. Active Inference applied as a delivery discipline, not a vocabulary.
  • Delivers Active Inference training and consulting for teams that need the loop made operational, in collaboration with Dr. Alianna Maren (Themesis, Inc.) and Michael Strike (QComp Solutions).
  • Houses the sibling brands News Wright Universal (news pipeline) and Collab Wright Universal (the collaboration arm), and the Universal Natural Intelligence (UNI) research program — one regenerative thesis at industrial scale.
  • Published works under the Solution Wright imprint: ORCHESTRATE: Prompting Professional AI Outputs, Level Up: AI Usage Maturity Model, Run on Rhythm, 2077.
35+ yrs
In IT operations and incident management
350,000+
SCCM endpoints under one merged process at Microsoft
$4M+
Consulting practice co-developed at Microsoft, < 5 years
300+
Businesses consulted across the career
99.9%
Availability sustained on critical systems for global clients
20%
Reduction in recurring incidents through process redesign
MOF 4.0
Contributing author to Microsoft Operations Framework
40,000%+
ROI on Leeward Business Advisors exit
Formal education and certifications
BA Business Management · Cardinal Stritch University ITILv2 Service Manager (EXIN/Microsoft) ITILv3 Foundations (EXIN/Microsoft) Six Sigma & Kaizen Jira Service Management Fundamentals (Atlassian) ServiceNow Micro Certification Economic Gardening (National Center / Edward Lowe Foundation)

The one who taught me how to talk with a room.

David Gilbert
My real mentor. Passed 2003. I write about him in my book.

My childhood home was not always safe. Dave was. He took me fishing, to horse farms, to flea markets, to anywhere he thought my curiosity might grow. He did not lecture. He let me talk to him, and he talked to me back, like I was already a person worth listening to. That was the difference.

He saves my life every day. I carry his energy with me as priors, along with the energy and stories of the thousands of people I have met and talked with since. The whole point of talking with someone, instead of at them, is how he taught me to be in a room. It is the foundation under every workshop, every classroom, every CEO meeting on this page.

If anything I have built has been worth building, it is because Dave showed me, plainly and without naming it, what active inference actually feels like from the inside — a person paying close attention, updating in real time, treating the other person as a partner in the model. The rest is just learning to do that at scale.

Awarded by others, not by me.

2018
10 Exceptional People
Kenosha News, community-nominated
2019
Inc. 5000
#1,024 fastest-growing in America
2017
Project of the Year
RCEDC Workforce Development (Start IT)
2016
KABA Fast Five
Kenosha Area Business Alliance
Group photo of the 2018 Kenosha News 10 Exceptional People awards, Michael Polzin at far left holding a glass award.
From the record
Recipients of the Kenosha News 10 Exceptional People recognized at a luncheon at Circa on Seventh. Michael Polzin, at far left, was nominated by the community and selected by a panel of judges.
Photograph by Bill Siel · Kenosha News · September 20, 2018 (Jeffrey Zampanti)
RCEDC Workforce Solutions Project of the Year 2017 plaque presented to StartIT Initiative.
The actual award
RCEDC Workforce Solutions Project of the Year, 2017, presented to the StartIT Initiative. Recognized the trio that developed the program — Cory Mason II, Chuck Goodremote, and Michael Polzin — and the first seven graduates.
From the Community Portfolio · RCEDC annual meeting, April 18, 2018
Group photo with Michael Polzin holding a Lake County Chamber of Commerce recognition plaque.
The loop closing in public
Illinois Lake County Chamber of Commerce recognition for the work I did with Waukegan High School — the same high school I dropped out of as a junior. Coming back to give to the school that I once couldn’t finish.
From the Community Portfolio · Lake County, Illinois
“I don't think anything I do is exceptional. For me, it's about trying to be exponential. There's so many good people and good things happening in our community. It's really about what we can do together.”
Michael Polzin, Kenosha News, September 2018

The public record, with dates.

These were written by reporters at the time, in the Kenosha News and other local Wisconsin press, and are archived in my community portfolio. They are here so the claims above can be checked against the record, not just taken on faith. The plates woven through the cards above are the actual photographs that ran with these pieces, with photographer credit and publication date intact. Many of the originals now sit behind paywalls; the archived copies live here so the record stays public.

Sep 10, 2018
Michael Polzin has built a commitment to community while building a business — Deneen Smith, Kenosha News
Sep 20, 2018
'Exceptional People' recognized at awards luncheon — Jeffrey Zampanti, Kenosha News
Aug 15, 2019
Inc. selects two Kenosha firms as fast-growing companies — James Lawson, Kenosha News
Apr 19, 2018
RCEDC celebrates Foxconn and more (Workforce Development Project of the Year, Start IT) — Michael Burke, The Journal Times
Aug 16, 2017
Program to teach entry-level IT skills (Start IT launch) — Jonathon Sadowski, The Journal Times
Sep 9, 2019
Harborfest event brings nonprofits togetherKenosha News
Nov 11, 2018
Students donate company profits to Shalom Center (JA Company Program) — Kenosha News
Jun 18, 2019
Girls invited to learn cybersecurity at camp (CyberPatriots CyberCamp) — Kenosha News
Dec 1, 2017
KTEC kicks off Hour of Code week — Bill Guida, Kenosha News
Dec 6, 2019
Decoding AI: KTEC students learn about coding from local expert — Dave Fidlin, Kenosha News
Feb 2, 2017
Learning on the job: KTEC students build computers for a company client — Terry Flores, Kenosha News
Mar 20, 2018
KTEC computer science club members design systems with real-world applications — Terry Flores, Kenosha News

Outlet attributions reflect the local Wisconsin press of record; a few pieces ran across the affiliated Kenosha News and Journal Times. Originals are held in the community portfolio and available on request.

Why any of this connects to UNI.

The kid who is told he is too much. The employee a system has written off. The small business everyone assumes cannot grow. In every one of those rooms, the most useful question was never what is wrong with them? It was what about the world around them is too small, and what is mine to widen?

That is the whole of Universal Natural Intelligence, taken from a county to a thesis. UNI is the loop I lived, made visible and made rigorous, so the next person does not have to discover it the hard way. If the record above is worth anything, it is as evidence that this is buildable, in the open, with everyone who will help.

Read what UNI is › Open the Precision Lab ›

The record continues in public.

Books, code, writing, and a calendar that is genuinely open. If you want to test any of this, or just talk, the door is here.

The point of an open record

I did not finish high school on time. I have been the kid who was told he was too much, and I have been the executive who got to tell another kid that the very thing he was scolded for was a gift.

If a world can be widened for one person, it can be measured, and it can be done again.

That is the wager of everything here. The record is open. So is the invitation.